Returns & Refunds
Simple, Fair & Easy to Follow 🔄
At sjkgeuiwso™, we want your shopping experience to feel confident from checkout to delivery. If your order is not quite right, this policy explains how returns, exchanges, and refunds are handled.
1. Return Window 📦
We accept eligible returns within 30 days after your order is delivered.
To qualify for a return, the item should be:
- Unused and in its original condition
- Returned with original packaging, tags, or accessories when applicable
- Accompanied by proof of purchase, such as an order confirmation or receipt
Items that show signs of use, missing packaging, or incomplete order details may not qualify for return approval.
2. Starting a Return ✉️
To request a return, please contact us first:
Email: service@eiviga.com
Once your return request is reviewed and approved, we will provide:
- Return instructions
- A return shipping label when applicable
- Details on where and how to send the item
Please note: Returns sent without prior approval may not be accepted or processed.
3. Damaged, Defective, or Wrong Items ⚠️
Please inspect your package shortly after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Our team will review the issue and help arrange a suitable solution, such as a replacement or refund.
Including photos and your order number can help us resolve the matter faster.
4. Items That Cannot Be Returned 🚫
Certain products may not be eligible for return, including:
- Perishable goods, such as food or beverages
- Customized or personalized items
- Gift cards
- Final sale, clearance, or promotional items
If you are unsure whether your item qualifies, please contact us before sending it back.
5. Exchanges 🔁
For the fastest exchange process:
- Return the original item according to the approved return instructions
- Place a new order for the replacement item
This helps ensure the product you want remains available and your new order can be processed quickly.
6. EU Customer Return Rights 🌍
For eligible orders shipped to the European Union, customers may cancel or return an order within 14 days for any reason.
The item must be:
- Unused
- In original condition
- Returned with original packaging
- Supported by proof of purchase
This EU return right is provided in addition to our standard 30-day return policy.
7. Refund Processing 💳
After your returned item is received and inspected, we will notify you regarding refund approval.
If approved:
- Refunds are issued to the original payment method
- Processing may take up to 10 business days
- Your bank or card provider may require additional time to post the refund
If more than 15 business days have passed after refund approval, please contact us at:
At sjkgeuiwso™, we aim to keep returns clear, fair, and convenient — because your satisfaction matters to us.